Can I return my order?

• Unfortunately, we do not accept any returns

• But in the following rare and unfortunate scenarios, we will be more than happy to send across a replacement, if the request for replacement has been raised within 7 days of delivery of order

• 1. Wrong products delivered

• 2. Missing products in the order

• 3. Damaged products delivered

• 4. Expired products delivered

You can raise a replacement request by messaging us on WhatsApp here +91 90563 57068 or email us at : support@gumyumgummies.com

Our customer happiness executives might ask for additional information before processing the request

Once a replacement request is processed, a new order ID will be generated which will be visible in the order history page

• Gumyum is not Responsible for any incorrection in Shipping and Billing Details. If a customer has made any Mistake while placing the order Such as (Incorrect Pincode/Postal Code, Incorrect Street, Incorrect Contact Number etc.) It’s Customer’s Responsibility to Inform Gumyum with in 2 hours of placing the order on either of following :
  
  

• If Customer does not Report Team Gumyum for any incorrection made by Customer while placing the order and Product gets delivered to the wrong information, Customer is Liable and has to pay for the Return Shipping and re Shipping Charges

• within 24 hours of delivery, failing which the product(s) will not qualify for returns unless expressly covered by the product warranty even in case the said product has been wrongly delivered.

• It is the customer's responsibility to intimate the Gumyum of any such damage or defects in the product purchased and received by You within 24 hours of receiving the package.

• If you have received a wrong product, or a product with manufacturing defect please intimate us with a 360 video of opening the article and images of it at (mail: support@gumyumgummies.com and call/WhatsApp us at +91 90563 57068 within 24 hours of receiving the package. We will assess the issue and get back to you with a solution as soon as we can.

• If you have received a wrong product or a product with manufacturing defect, the product has to be returned with tags, original packaging and in unused condition. Upon receipt and checks by our teams, we will replace it with the right product, or a store credit will be issued.

• Upon verification, if the claim is found valid, Gumyum will make arrangements to collect the damaged product(s) and either replace/exchange the product(s) within 15 days from the date of approval.

• We will not be able to accept returns after the time period mentioned in the Returns Policy.

• Gumyum reserves the right to make the final judgement on whether a product has been significantly damaged and the right to determine whether a refund will be issued.

• If the Claims found true, the Refund will be issued and Processed within 2-3 Business Days by Gumyum.

• Refund is only possible if the defective product is not available in the Gumyum warehouse or if an exchange cannot be processed by the Gumyum team. If the product is available at Gumyum, the order is not eligible for a refund.

Please note that the actual color of the product may vary from what you see on your screen or in-store due to lighting conditions, photography techniques, and individual monitor settings. We strive to accurately represent our products, but variations in color may occur.

• Lighting Sensitivity:

The color of the product may appear different in various lighting conditions, such as natural daylight, fluorescent lighting, or incandescent lighting. We recommend considering multiple lighting sources to get a more accurate representation of the product's color.

• Monitors and Devices:

Please be aware that the settings and capabilities of your monitor or device can affect how colors are displayed. We cannot guarantee that the colors you see on your screen accurately reflect the true color of the product.

• Refund, Returns or Exchanges:

Gumyum does not offer any Exchange, Return or Refund of the Product/order If Customer is dissatisfied with the Taste of purchase.

Thank you for your understanding.