• Dispatch Time : A Order may take upto 48-72 hours to Dispatch, if it takes more than that Team Gumyum will contact you on your shared contact number while placing the order and inform you for the same.

• Delivery Time : A Parcel may take 8-10 Business Days to Deliver. Yet delivery time solely depends on our courier partner. We do partner only with courier partners who provide live tracking for all the shipped out orders.

• You can login to your account on our website and track the order status. Once shipped, you will receive an email, WhatsApp Message or Text Message with the tracking id that can be used on the courier service provider’s website to track shipment.

• If an order is marked as Delivered on the Gumyum portal but the customer reports non-receipt, Gumyum requires a minimum of 14 days to investigate the matter. Based on the outcome of the investigation, Gumyum will decide whether to reship the order or issue a refund. The decision taken after the investigation will be final.

If you are having trouble receiving any updates on the order, do get in touch with our customer care mail support@gumyumgummies.com.